pkoo Terms & Conditions — Your Complete Guide to Platform Rules, Obligations, and Player Rights

Introduction & Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and pkoo ("pkoo", "the Platform", "we", "us", "our"), the operator of the online betting and casino platform accessible at pkoo.io. By accessing, registering on, or using any part of the pkoo platform — including its website, mobile interface, game library, sportsbook, payment channels, customer support, and promotional communications — you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree with any part of these Terms, you must discontinue use of the pkoo platform immediately. Continued use of the platform following notification of any amendment to these Terms constitutes acceptance of the revised Terms.

pkoo reserves the right to amend, modify, or replace these Terms at any time. Players will be notified of material changes via the registered email address on file or by a prominent notice on the platform. It is the Player's responsibility to review the Terms periodically.

Eligibility & Registration Requirements

To register and maintain an account on the pkoo platform, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout the life of your account:

• You must be 21 years of age or older. Players under the age of 21 are strictly prohibited from registering, depositing, or placing any wager on the pkoo platform.
• You must be a natural person acting on your own behalf. Registration by corporations, trusts, partnerships, or any other legal entity is not permitted.
• You must provide accurate, current, and complete information at registration, including your legal full name, date of birth, residential address, and a valid contact method.
• You must not be a resident of, or physically located in, a jurisdiction where participation in online gambling is expressly prohibited by applicable law.
• You must not be a current employee, contractor, director, officer, or close family member of an employee of pkoo or any of its affiliated service providers.
• You must not have been previously excluded from the pkoo platform or any affiliated platform through a self-exclusion agreement that remains in force.

pkoo reserves the right to decline any registration application without providing a reason. Acceptance of a registration application does not waive pkoo's right to conduct retrospective verification or to close an account if eligibility criteria are found not to have been met.

Account Management

3.1 One Account Per Player

Each player is permitted to hold exactly one account on the pkoo platform. Operating multiple accounts — whether using the same or different personal details, payment methods, or device identifiers — constitutes a material breach of these Terms. All duplicate accounts will be closed and any balances, bonuses, or pending withdrawals associated with duplicate accounts will be forfeited without compensation.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. You must not share your login credentials with any third party. pkoo will not be held liable for any loss or damage arising from unauthorised access to your account resulting from your failure to maintain appropriate security of your credentials.

You must notify pkoo immediately if you suspect that your account has been accessed without your authorisation by contacting our support team at [email protected].

3.3 Account Closure by Player

You may request closure of your pkoo account at any time by contacting customer support. Prior to closure, any pending withdrawals of funds to which you are entitled under these Terms will be processed in the ordinary course. Bonus balances and bonus-derived winnings that have not satisfied the applicable wagering requirements will be forfeited upon account closure.

3.4 Inactive Accounts

An account is considered inactive if no login, deposit, withdrawal, or wagering activity has occurred for a continuous period of 12 months. pkoo may apply an administrative fee to inactive accounts as notified to players in advance. Players will be given a minimum of 30 days' notice before any fee is applied.

Deposits, Withdrawals & Payment Terms

4.1 Accepted Payment Methods

pkoo currently supports the following payment methods for players based in Bangladesh: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Availability of specific payment methods is subject to change. Players are responsible for ensuring that any payment method used is registered in their own name and that they are the authorised account holder.

4.2 Currency

All transactions on the pkoo platform are denominated in Bangladeshi Taka (BDT, ৳). pkoo does not currently support multi-currency accounts. Deposits made in a foreign currency will be declined or converted at pkoo's prevailing rate at the time of the transaction.

4.3 Minimum and Maximum Transaction Limits

The minimum deposit amount is ৳100. The minimum withdrawal amount is ৳500. Maximum single-transaction and daily limits apply to all payment methods and are displayed in the cashier section of the player account portal. pkoo reserves the right to amend these limits with reasonable notice.

4.4 Withdrawal Processing

Withdrawal requests submitted through bKash, Nagad, or Rocket are ordinarily processed within two (2) hours of submission, subject to completion of any required verification steps. pkoo targets a maximum processing time of 24 hours for all withdrawal methods. Processing times may be extended during periods of scheduled maintenance, public holidays, or where enhanced verification is required under pkoo's anti-fraud procedures.

4.5 Transaction Fees

pkoo does not charge fees on standard deposits or withdrawals made via bKash, Nagad, or Rocket. Third-party fees imposed by the player's bank or mobile money provider are outside pkoo's control and are the player's sole responsibility.

4.6 Failed or Disputed Transactions

If a deposit does not appear in your pkoo account within the expected processing window, you must contact customer support at [email protected] with your transaction reference number. pkoo will investigate and, where the deposit is confirmed, credit the amount within a reasonable timeframe.

Bonuses, Promotions & Wagering Requirements

5.1 General Bonus Terms

From time to time pkoo offers promotional bonuses, welcome offers, reload bonuses, free spins, cashback credits, and tournament prize pools to eligible players. All promotions are subject to specific terms and conditions, which will be published in English in full on the relevant promotion page before a player opts in. In the event of a conflict between a specific promotion's terms and these general Terms, the specific promotion terms shall prevail with respect to that promotion only.

5.2 Wagering Requirements

Unless expressly stated otherwise in the applicable promotion terms, all bonus funds credited to a player account are subject to a wagering requirement. The wagering requirement specifies the total amount that must be wagered using bonus funds — or a combination of bonus and real-money funds as specified — before any associated winnings may be withdrawn. The applicable wagering multiple will be clearly stated on each promotion page prior to opt-in.

• Wagering contributions vary by game type. Slots typically contribute 100% of the wagered amount towards meeting the requirement. Live casino games, table games, and sports bets may contribute at a lower rate as specified per promotion.
• Bets placed during periods when your account is under review, suspended, or restricted do not count towards wagering requirements.
• If you withdraw real-money funds from your account before satisfying the wagering requirement on an active bonus, the bonus and any bonus-derived winnings may be forfeited.

5.3 Abuse of Promotions

pkoo reserves the right to void bonus funds, withhold associated winnings, and close an account where it has reasonable grounds to believe that a player has abused the spirit or specific mechanics of any promotion. Indicators of promotional abuse include but are not limited to: using bonus funds exclusively on high-RTP games to minimise risk, coordinating with other players to guarantee a mathematical outcome, or registering multiple accounts to claim a welcome bonus more than once.

5.4 Seasonal and Market-Specific Promotions

pkoo may offer promotions tied to events on the Bangladeshi calendar, including Eid celebrations, Pohela Boishakh (Bengali New Year), BPL cricket season, T20 World Cup tournaments, Victory Day (December 16), and Independence Day (March 26). All such promotions will be governed by specific terms published in English on the relevant promotion page. Standard responsible gaming rules apply to all seasonal promotions.

Betting & Gaming Rules

6.1 Game Availability

The pkoo game library includes slots, live casino tables, crash games, and a sportsbook covering cricket (BPL, IPL, T20 World Cup, ICC events, Bangladesh Tigers fixtures), football, kabaddi, and other sports. Game and market availability is subject to change without notice. pkoo shall not be liable for any loss arising from the temporary or permanent unavailability of any game or market.

6.2 Bet Acceptance

All bets are subject to acceptance by pkoo. A bet is accepted and confirmed only when a confirmation message is displayed in the player account. pkoo reserves the right to reject any bet, or to void any accepted bet, where there is evidence of a technical error, odds pricing error, suspicious wagering pattern, or data feed failure. Where a bet is voided, the stake will be returned in full to the player's account.

6.3 Game Results and RNG Certification

All casino game outcomes on the pkoo platform — including slots, roulette, blackjack, baccarat, and crash games — are determined by certified Random Number Generator (RNG) software supplied by pkoo's licensed game providers, including Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Ezugi, and Spribe. RNG certification means that outcomes are statistically independent and cannot be predicted, manipulated, or influenced by any party including pkoo.

6.4 Errors and Malfunctions

In the event of a game malfunction, software error, or communication failure during a game round, the affected round may be declared void and all stakes returned. pkoo's decision on game disputes is final. Any bets settled on the basis of an error in displayed odds, payouts, or game logic may be voided and re-settled at pkoo's discretion.

Prohibited Conduct

The following conduct is strictly prohibited on the pkoo platform. Engaging in any of the following may result in immediate account suspension, permanent closure, forfeiture of balances, and referral to relevant law enforcement authorities:

• Providing false, misleading, or fraudulent information at registration or during any verification process.
• Registering more than one account, whether using the same or different personal details, devices, or payment methods.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, exploit game mechanics, or access the platform in a non-human manner.
• Engaging in collusion with other players to guarantee or manipulate game or sports betting outcomes.
• Exploiting any technical vulnerability, software bug, or unintended game mechanic for financial gain ("advantage play" in a manner that exploits errors).
• Using the pkoo platform to launder money, process proceeds of crime, or circumvent anti-money-laundering (AML) legislation.
• Accessing or attempting to access another player's account without their explicit authorisation.
• Making chargebacks or payment reversals on deposits that have been used for wagering on the platform.
• Using a payment method that is not registered in your own name or that you are not authorised to use.

Responsible Gaming

pkoo is committed to promoting responsible gambling practices among all players. The following tools are available free of charge to all registered players through the account settings portal:

• Deposit Limits: Set a maximum daily, weekly, or monthly deposit cap on your account. Limits take effect immediately when reduced and after a cooling-off period when increased.
• Loss Limits: Restrict the maximum net loss you can sustain in a given period. Operates on the same cooling-off basis as deposit limits.
• Session Timers: Set a maximum duration for any single gaming session. A notification will appear when your session limit is approaching.
• Time-Out: Temporarily suspend access to your account for a period of 24 hours, 7 days, or 30 days. During a time-out period, you will not be able to log in, deposit, or place bets, and you will not receive promotional communications.
• Self-Exclusion: Permanently or indefinitely suspend your account. Self-exclusion is irrevocable for the chosen duration. Residual real-money balances (net of any outstanding bonus obligations) will be refunded upon request after the exclusion period concludes.

If you are concerned that your gambling habits are becoming harmful to yourself or others, please contact our 24/7 support team at [email protected] or activate self-exclusion immediately through your account settings. Further information is available on the Responsible Gaming page. pkoo strictly enforces the 21+ age policy — there are no exceptions.

Intellectual Property

All content on the pkoo platform — including but not limited to the pkoo brand name and logo, website design, graphics, game interfaces, promotional materials, software, databases, text, and data compilations — is the exclusive intellectual property of pkoo or its licensed content providers and is protected by applicable copyright, trademark, database right, and other intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the pkoo platform solely for personal, non-commercial entertainment purposes, in accordance with these Terms. No player may reproduce, distribute, modify, publicly display, reverse-engineer, decompile, or create derivative works from any content on the pkoo platform without prior written consent from pkoo.

Game content provided by third-party providers including Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Ezugi, and Spribe remains the intellectual property of the respective provider. pkoo holds valid licences from each provider for the display and operation of their content on the pkoo platform.

Limitation of Liability

To the fullest extent permitted by applicable law, pkoo, its officers, directors, employees, contractors, and affiliates shall not be liable for any of the following:

• Any direct, indirect, incidental, consequential, special, or punitive damages arising from use of or inability to use the pkoo platform.
• Loss of profits, loss of data, loss of goodwill, or any other economic loss arising in connection with the platform or these Terms.
• Any loss resulting from unauthorised access to a player's account arising from the player's failure to maintain adequate security of their credentials.
• Any interruption, suspension, or termination of access to the platform arising from technical failures, maintenance, regulatory action, force majeure events, or any cause beyond pkoo's reasonable control.
• Any inaccuracy in odds, paylines, or payout figures that arises from a data feed error or third-party supplier error, where pkoo acts promptly to correct the error upon discovery.

Nothing in these Terms excludes or limits pkoo's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded by law.

Privacy & Data Protection

pkoo collects, processes, stores, and uses personal data from players in accordance with its Privacy Policy, which is incorporated into these Terms by reference and is available at pkoo.io/privacy-policy. By registering an account on the pkoo platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

pkoo employs 256-bit SSL encryption across all pages and all transactions on the platform. Player passwords are stored as one-way cryptographic hashes and are never stored in plaintext. pkoo does not sell, rent, or share player personal data with third parties for marketing purposes without the player's explicit opt-in consent.

pkoo may share player data with third-party payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), game providers, and regulatory or law enforcement bodies where required by law or by pkoo's anti-money-laundering obligations. Such sharing is governed by pkoo's data processing agreements with each relevant third party.

Amendments, Suspension & Termination

12.1 Amendments to Terms

pkoo may amend these Terms at any time. Material changes will be communicated to registered players via the email address on file at least 14 days prior to the effective date of the change, except where immediate amendment is required by law or regulatory direction. Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised Terms.

12.2 Suspension of Platform Services

pkoo reserves the right to suspend, restrict, or discontinue any aspect of the platform at any time, including but not limited to specific games, payment methods, geographic access, or promotional programmes, with or without prior notice where operationally necessary.

12.3 Termination by pkoo

pkoo reserves the right to terminate any player account immediately and without prior notice in the event of a material breach of these Terms, suspected fraud, money laundering, or regulatory non-compliance. Upon termination for cause, any outstanding bonus balances and bonus-derived winnings will be forfeited. Real-money balances (net of any outstanding obligations) may be returned at pkoo's discretion following completion of any applicable investigation.

Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. pkoo operates as a safe and reliable platform and endeavours to resolve all player disputes promptly and fairly through its internal dispute resolution process.

If you have a complaint or dispute relating to your pkoo account, you must first contact the pkoo customer support team at [email protected]. pkoo aims to acknowledge all complaints within 24 hours and to provide a substantive response within 5 business days. If you are not satisfied with pkoo's response, you may escalate the complaint through the formal dispute process described in the platform's support documentation.

Contact Information

If you have any questions, concerns, or requests relating to these Terms & Conditions, you may contact the pkoo support team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, including Bangladesh public holidays
• Response Target: All enquiries acknowledged within 24 hours; substantive response within 5 business days
• Time Zone: Bangladesh Standard Time (BST, UTC+6)

pkoo does not provide a telephone support number. All formal communication relating to account disputes, verification requests, or legal matters must be submitted in writing via the email address above.